Accurate shipment details
Customers must provide complete and truthful sender, receiver, address, item description, value, weight, and document information. Incorrect information can cause delay, refusal, return, extra fees, or regulatory action.
Service rules
Terms and Conditions
These terms describe the practical conditions that apply when Parcel Pulse Cargo supports courier, cargo, and delivery services.
Lawful and acceptable goods
All shipments must comply with origin, transit, and destination laws, carrier rules, airline requirements, customs rules, immigration checks, and safety standards. Prohibited, dangerous, restricted, or undeclared goods may be refused or held.
Delivery estimates
Estimated delivery times are guidance only. Timelines may change due to weather, flight availability, customs, immigration, security checks, airport congestion, carrier handover, incomplete documents, incorrect addresses, recipient unavailability, or destination handling.
Tracking updates
Tracking records are operational updates entered as shipment information becomes available. A current location or status may change as cargo moves through hubs, airports, customs, warehouses, and delivery partners.
Charges and additional costs
Additional charges may apply for customs duties, taxes, storage, redelivery, address correction, remote delivery, special handling, oversized cargo, insurance, return, or regulatory processing.
Claims and support
Customers should contact support promptly with tracking number and full shipment details for delivery questions, delay enquiries, or correction requests.